by James Shaw and Amelia Penner

Newsletters are an extremely common form of communication between companies and their customers.  Email marketing is a great way to advertise special offers, grow your audience, and communicate with your customers.

Key Benefits of Email Marketing

• Maintains top of mind awareness through regular contact
• Drives traffic to your website
• Gives your reader something valuable (promotions, information, communication)
• Continues the relationship that began when they visited your website, store, or social media
• Integrates with social media (promotes your YouTube, LinkedIn, Twitter, and Facebook accounts)
• Highly interactive (You can't click play video on a postcard!)
• It’s trackable and measurable

Why Not Direct Mail?
Are you still using direct mail as a form of advertisement?  Direct mail is only as measurable as you want it to be.  For a truly trackable direct mail campaign you need to ensure that every customer brings in their mailout to redeem for the promotion.  This way you can count how many came in.  Plus, on top of that you have the cost of sending out the actual campaign.  Direct Mail has it's place, and can be effective to drive a brand new group of people to a website or to a store.  (After all, you are only supposed to email to list of people that have given you permission first!)

Email marketing requires only your time to type the newsletter and then simply click ‘Send!’.  Then you can monitor how many people opened the email, clicked on links in your newsletter (and which ones!), and if your newsletter was forwarded on to anyone.  Now isn’t that handy?  Email Marketing software either comes with a monthly subscription fee based on list size or pay-per-use payment plan - either way, it's WAY cheaper than direct mail.

Couldn’t I Just Use Outlook?
The problem with using an email program like Outlook or Hotmail is that you have a limited amount of email addresses that you can send to.  This can also be time consuming of ensuring that you have all of your customer’s email addresses in Outlook to send to.  You also cannot automatically personalize your emails to the person.  Finally, the biggest problem is that you cannot track how effective your newsletter was.

And just in case you’re still not convinced:

• Email's ROI index is 55 percent higher than any other direct-response marketing vehicle. - Direct Marketing Association (2008)
• For every dollar spent on email marketing in 2008, marketers can expect an estimated $43.52 ROI. - Direct Marketing Association (2008)

It all starts with your Customer List
Well, you can’t send out a newsletter without a list of email addresses.  Constant Contact allows you to import CSV’s of your customer’s email addresses.  You can also divide up your customer’s email addresses into separate lists.  For example, if you have multiple locations you can divide up your emails based on what location is nearest them.  This way you can better target your promotions to your customers.  For more information on how to build your email list click here: http://www.twincreekmedia.com/blog/2010/06/got-a-store-build-your-email-list/

Remember to only use email addresses that you obtained through your company.  Also, do not spam your customers or email out unsolicited emails.

Newsletter Basics
Help your audience solve a unique issue, find good information, and provide something of real value.  Don't SELL with an overtly spammy message!  Each time you send your customers a newsletter you need to be sure that it’s worth them opening the newsletter.  You want to make sure that your email list will not unsubscribe from receiving your newsletters as that defeats the purpose.

Some basic tips to follow are: use the right tone, you don’t have to always offer a sale, make them want to connect with you, and encourage them to share.

Always remember to proofread and test the newsletter before you send it out to your client list!

The Subject Line
This is one of the most important parts of your email newsletter.  When it comes to the subject line of the email - keep it short and simple!  You have 3 seconds or less for your customer to decide if they want to open your newsletter.  Using 30 - 40 characters including spaces (5 - 8 words) is usually a good guideline to follow.

Don’t use words like: free, guarantee, spam, credit card, etc.  Also, do not write in all capital letters and use excessive punctuation like “!!!” or “???”.  Finally, make sure that it connects with the content inside your newsletter.

Leading Email Marketing Software: Constant Contact
Constant Contact is really easy to use and manage on your own.  There are a variety of templates to choose from to make your newsletters more effective.  Since all of your contacts are imported into Constant Contact you can choose which email list to send out a newsletter to and each email will be personally addressed to that person.  Finally, you can view all the statistics and tracking for each newsletter that you send out!

Want more ideas to expand your audience and increase engagement?  Contact us today to set up an integrated marketing campaign that is the perfect fit for your business!

by Andrew Spoeth (Visit Andrew's Blog Here)

Redesigning a website can be a lengthy, complicated process. Done properly, it can give a dramatic boost you your online presence. Over the years I’ve had the pleasure, and pain, of being a part of several redesign projects.

Here is a checklist for website redesign, a series of steps that developers will go through in a successful redesign project.

1. Document the reasons you’re redesigning the website.
   Having these listed will act as a compass through the lengthy project. When things get stressful, you’ll want this reminder.
2. Test the old site, e.g. with an online intercept survey.
   How easily can users find key parts of the site? Other testing methods include focus groups and eye tracking. For the survey, get enough data to make it statistically relevant. The qualitative, descriptive feedback from one-on-one sessions with customers is also very valuable.
3. Conduct a baseline analysis of the old site.
   A baseline analysis is a document which sets the bar by which the future site will be measured. It should detail how the old site has performed over the past year, including key performance indicators like visitors, bounce rate, conversion rates, pages/visit, etc.
4. Set targets for the new site.
   These should be actual numbers and be based on the baseline mentioned above.
5. Hire a design company.
   Choose a company which has experience in your industry and has demonstrated success in the past. Do they ask you the right questions? Do they understand your customer? Do they deliver on budget and on schedule?
6. Map out the new site’s architecture.
   Work on a whiteboard or a blank piece of paper. Use one box per web page, starting with the home page on top. Draw lines between the pages to show logical connections. An alternative process, called Card Sorting, starts with cue cards. Create one cue card per web page, lay them out on a large table and start grouping and arranging them.
   When mapping out the architecture, remember to keep the site compact, i.e. don’t create too many levels. This is bad for usability and bad for search engine optimization.
7. Do keyword research.
   Consider words being used by your customers, at conferences, etc. Take a look at your old site’s analytics to determine which keywords have been bringing traffic from the search engines, especially traffic that converts into real business. Also consider third party tools like Google’s Search-based keyword tool, Seo Book’s Keyword Suggestion Tool. And don’t forget Google Trends.
   How long should your keyword list be? That depends on your business model. But in most circumstances, a list of 20-30 is a great start.
8. Audit all of your existing online collateral.
   This includes all old and existing web pages, online brochures, podcasts, etc. Make a list in Excel and leave a couple of columns for notes and an instructions, e.g. ‘keep’, ‘keep but edit’, or ‘throw away’. B2B sites should also make room for columns to describe the type of buyer that web page appeals to, e.g. technical buyer, economic buyer, and when in the buying process that web page would best be viewed, i.e. Phase I: Awareness of Problem, Phase II: Researching a Solution, etc.
9. Write content for the new site.
   Each page should have a clear purpose, give an opportunity to continue, and be optimized for 1-2 keywords identified in number 7 above.
10. Create wireframes, mock-ups, etc.
    Carried out for the most part by your design company, this is where your combined knowledge of the target market turns into a creative and user friendly design which works.  Have the design company give you at least a couple of unique designs for the home page to choose from.
11. Test the mock-ups for usability.
    Let some customers loose on these mock-ups. The pages only need minor functionality for now, e.g. be able to click on a couple of key areas. Make note of how easily and quickly key parts can be found.
12. Fix, adjust and iterate
    Based on the results of your tests, iterate until you have a design which you can live with for the next 2 – 3 years.
13. Build out and populate pages.
    A lot of this may be handled by the web design company. Take all of the freshly written content and place it in the built pages. When choosing file and folder names for pages, consider using the keywords you identified in the keyword research stage above.
14. Organic optimization (SEO)
    You’ve already written the content and used the right keywords. Now is the time to take it further by ensuring that each page’s title, description and header tags do the same. Include links between pages. Interlinking is great for usability and great for search engine spiderability.
    Don’t forget to create a sitemap. There are two types of sitemaps, one which is on your site and visible to the user, and one which is visible only to the search engines (an XML Sitemap).
    And, don’t forget inbound links coming to some of the old site’s pages. Put a redirect in place for each of those so the new visitors, and link power, know where to go.
15. Testing. Try to break it before the site is launched.
    Get a large group of people you trust to poke around, find broken links, etc. Use various browsers, operating systems, look at it on a smart phone.
16. Add tracking code to each web page.
    This will ensure you can measure what’s happening with the new site. For tracking software like Google Analytics, it will be a fairly easy process, i.e. same tracking code on each page which can be applied in the footer.
17. Launch day. Flick the switch, uncork the champagne.
    Don’t forget to take a screen shot of the old site.
18. Post-launch monitoring
    Make a schedule and force yourself to note the key stats at regular intervals after the site is launched. For the first few days, do it every day. After that, weekly. If you have budget, do a second intercept survey (see #2 above).
19. Take the time to create a Content Development / Maintenance plan.
    Use a calendar and map out when you’ll be adding new content. How often will the ‘latest events’ section be updated? Who will update it? When will you review the product descriptions? Or case studies?
20. Keep a journal of this whole process
    

Want to see what the end result looks like?

> See a few examples on our Project Work page

As part of the Kelowna Chamber of Commerce's Breakfast Education Series, Twin Creek Media was invited to give a presentation on the topic of Social Media Marketing for Business. The presentation is included below for reference. Press play, and use the arrows to navigate through. When you're finished, don't forget to "share" the knowledge with others using the buttons below.

Please connect with us and let us know what you think...
Web: www.twincreekmedia.com
Twitter: @twincreekmedia.com
Facebook: www.facebook.com/twincreekmedia

The presentation covers:

• What is social media?
• What's the "big idea"?
• What are the benefits for small businesses?
• How are others successfully using social media for marketing and promotion?
• What are the current trends?
• How do I get started?
• Good tips and tools?

Twin Creek Media was invited to give a presentation to musicians and band managers at a recent Music BC event in Kelowna, BC. Below is the presentation that we gave...

The presentation covers:

• What is social media?
• What's the "big idea"?
• What are the benefits for musicians?
• How are others successfully using social media for marketing and promotion?
• What are the current trends?
• How do I get started?
• Good tips and tools?

by James Shaw, Creative Director

Are your customers ENGAGED with your message (or bored out of their minds)?

When it comes to engaging your target audience, not all marketing channels are created equal....

You are competing with 1000's of messages everyday. Your "target audience" is being bullseyed with so many random, off-topic, and boring attempts to capture their attention that they've probably tuned out most marketing messages altogether.  Wow, that's a depressing thought for marketing managers and advertisers, right?!  Industry insiders have even gone so far to say proclaim things like, "Death of the Advertising Agency" and other disturbing headlines.

I'm sick of advertising too. [I'm the Creative Director for Twin Creek Media, but since I own the company I'm not worried about being fired for a statement like that! Whew! ]

Aren't we all sick of advertising?  Let's define advertising as: any boring marketing message that we aren't interested in, isn't relevant, and isn't engaging.  No one likes "advertising" in that sense.  So what's the opportunity?  As marketers, business owners, sales reps, and business developers our goal is to communicate our messages so well that they do not come across as ads.  The challenge is to make them the opposite of the definition above:  un-boring, interesting, relevant, and engaging.

The topic of this article is Engagement, so we'll leave the other communication goals alone for now.  Marketing and advertising used to be limited to mostly "push" type messages.  Traditional mediums of print, radio, and TV can be effective if done creatively (and targeted as much as possible) but in general the communication is one way.  Marketers push the message out to sea and hope someone eventually picks up their message-in-a-bottle.  Tradigital mediums are not whole lot better in my opinion, but at least your target audience can find your message whenever they want - it's accessible and searchable on Google for example.  The other advantage of pushing content out online is that it can be interactive.  People can dig, explore, learn and sort of control their experience with your brand, product, or service.

Stop "pushing" and have real conversations on Social Engagement channels. The major advantage of this type of communication is that it's two way.  People talk, and people talk back.  If your marketing message is genuinely interesting and relevant to your audience it won't be treated as an ad.  Instead of being boring and ignored your message becomes a thread in normal conversation.  It's a story worthy of repeating.  This is true marketing success!

Wait! Social Media is not the answer to all your marketing goals. Nothing irks me more than flavour-of-the-day marketing.  It's important to figure out exactly what you're trying to do, and who you're trying to reach.  Social networks are not the obvious answer every time.  Set measurable goals so you'll know if moving in the right direction.  Often it's best to integrate all the marketing channels together.  They each have strengths and weaknesses, and instead of jumping on the band wagon with the latest (untested) web tool, craft balanced campaigns to meet your communication goals.  Use a blend of traditional and digital tactics.  Use one channel to spark awareness and curiosity.  Another to inform.  Another to capture.  Another to have conversations.  Another to sell.  Another to retain.  Another to... well, you get the idea.

Have an opinion on engaging customers?  We'd love to hear them!  Comment below.

Social Media Marketing is all the rage right now in the business world.

What is Social Media Marketing (SMM)?

Social media marketing is a term that describes use of social networks, online communities, blogs, wikis or any other online collaborative media for marketing, sales, public relations and customer service. Common social media marketing tools include Twitter, LinkedIn, Facebook, Flickr, Wikipedia, Orkut and YouTube.

Technologies that didn't exist 2 years ago are creating a need for a whole new category of jobs within mainstream companies.  Dollars are shifting on an epic scale from "traditional" advertising channels to digital channels.  The web is buzzing with comments, reviews, ratings, blog posts, photos, videos... people are talking.  Are you listening?
Hmm... So now what? How does this filter down to you, the marketing manager at a small to midsized business?

Click to read original article on eMarketer.com

Start with creating a profile, short bio, keywords, and avatar (a small thumbnail graphic) for use on the major social media platforms relevant to your industry eg. Twitter, LinkedIn, Facebook, Flickr, YouTube, MySpace, your own blog.  More on creating a social media footprint

3. Listen, Engage, Publish, Repeat. Have Fun!

Social Media at it's core is about relationships.  It's about sharing.  As social media applies to marketing, the rules of the game don't change: it's still about relationships, but the intended outcome shifts to meeting your business goals instead of personal.  Please don't think that social media marketing is about advertising!  If you treat it like a one-way communications channel your efforts WILL NOT be rewarded.  In a real-life conversation, listening is just as important as talking.  Social Media Marketing is no different.  Listen to your audience.  What are their opinions about your brand?  What is their feedback about your service or lack of?  Do they have recommendations about how to improve your product?  Engage in the conversation that is happening all around you.  Share your knowledge.  Be helpful.  Be insightful.  Give others feedback.  Be authentic, and understand that whatever you say is always "on the record".

Planning to use social media soon?

If you're wondering how to integrate social media into your marketing mix, please call 250-762-4001 or email us.
The couches in our studio are pretty comfortable and the Cherry Hill coffee is always fresh...

by James Shaw, Creative Director / Owner, Twin Creek Media

There is no shortage of terrible websites clogging up the filter of the world wide web these days.  I really don't mind bad websites if they have no real serious intentions - say, someone's collection of out of focus photos, or a personal blog about insects.  But a company's website is serious business.  And it's a crime to waste a great opportunity to gain more customers and earn more revenue on poor execution and poor follow through.

Let's address the TOP 12 reasons why your company's or association's website is useless:

1. Not listed or not on page 1 in Google (or other search engines or web directories).  80+% of EVERYTHING begins as a search, and not many people bother clicking past the first page of Google.  SEO/SEM is critical.
2. Out of date information (last updated in 2003?)
3. Hard to use navigation (people are dazed and confused)
4. Primitive & ugly design (inconsistent colours, fonts, styles)
5. No engaging content (if your site is nothing more than a copy/pasted brochure, you're in trouble!)
6. No calls to action (what specifically do you want your visitors to do?  If you don't tell them, don't expect any action. Eg. getting tons of hits but no conversion?  Hmm...)
7. Your internet marketing is not INTEGRATED with your overall marketing of your business/association.  (Hint: your web "guy" and your print "girl" are probably working in a vacuum.  Twin Creek Media is one of the only truly integrated marketing firms in the Okanagan.)
8. There is no regular promotion of the website.  Eg. email marketing campaign connecting with your target audience and driving web traffic back to your website, or direct mail piece with a web offer.
9. The copy writing is boring, too long or too short, duplicated, irrelevant and not optimized for Search Engines.
10. You don't view your website as a powerful member of your Sales and Marketing Team. (websites don't get sick or take vacation days and can generate a steady stream of qualified leads or even sell your products for your business or assocation... in other words your website is a worker, not just another marketing channel)
11. Your site is not utilizing the latest technology: blogs, online PR, social networking, viral video, etc. (you don't need to know all the latest technology, just get to know someone that does, and ask him/her if one of the latest online fads is a good fit for you.)
12. Nobody is visiting!  Nothing matters more than traffic, and even a $100,000 site is going to crash and burn without a launch strategy and ongoing promotion.

Okay, so useless may be a strong word.  But your site definitely won't be as effective as it could be if you're not paying attention to the points above.  We've witnessed sites go from ZERO to HERO in a matter of months by focusing on the missing ingredients - we're talking web traffic gains of 400%.

Who would you hire to redesign your company's site?

a) an artist
b) a programmer
c) a strategic marketer

Trick question actually.  If you thought, "all", you got it right.

The reason is the proper web development is both an art and science, and surprisingly a lot of each.