Online Reputation Management

For better or worse,
the internet is like high school

Online reviews, votes, comments, thumbs up, thumbs down… people are talking! Managing your online reputation is too important to ignore (or leave in the hands of high schoolers internet trolls). Responding to both positive and negative online reviews and comments requires a consistent approach and calm keyboard fingers. We have the experience and tools to help.

This service is bundled with other items into a monthly marketing program.

Online reputation gallery

We've got plenty of experience working on these types of projects...take a look!

You're in good company

We've led budgeting exercises and created annual marketing budgets for small and large companies in all kinds of industries, like...

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The Greenery
Bighorn Moving & Storage
Jani King
Fresh Air
reputation basics

Reputation basics

We have an arsenal of online reputation tools that can help manage, protect, and enhance your brand image on the digital landscape. Here are a few:

  • Google My Business setup & full profile optimization
  • Google review strategy
  • Directory listings set up & updates to name, address, phone number
  • Guest blogging opportunities
  • Forum responses
  • 3rd party trust scores (such as online doctor listings or software review sites)
  • Industry associations (awards, memberships, badges, certifications meaningful in your industry)

Footprints in wet sand

Your reputation is a digital footprint reflecting on every social post, review, listing, backlink, referral, and publication.... but the internet is like wet sand - over time, things fade, including your reputation. Management is an ongoing activity.

We ensure your brand's online health by keeping a close watch on what's being said about you on social networks. Yes, the good, the bad and the ugly.

We control the spread of negative reviews and promote positive testimonials to build your business's reputation. We'll help you join the conversation. Successful projects? Happy clients? we'll help ask them for reviews and do it regularly.

We churn out engaging and high-quality content that speaks volumes about your brand value with the help of pillar content.

footprints in wet sand
Twin Creek only offers the best quality of work. They are personable, professional, and very positive. We've been at their Kelowna office several times, and all the staff is super friendly and fun to work with. If you are looking for marketing, website design, SEO, or anything else, then Twin Creek Media is your best bet! Brett Martyna, Space Centre Storage


of consumers trust online reviews as much as personal recommendations


Positive customer experiences are needed to undo the damage of 1 negative review


Consumers' purchase decisions are influenced by social media posts


Google My Business is the most important business directory - is yours optimized?
Twin Creek was amazing. We were really happy with the work they did for us, really happy with how much they reached out to us. In the end, we had a really comprehensive package of marketing product. Richard D, Versatile Concrete
From Twin Creek Media's YouTube Channel

Ready to take action?

If you're convinced Twin Creek Media is on to something, don’t wait! Get in touch with our team, and let's discuss your project. We can work on a single project, or we can start a journey to grow your business long-term.

contact us

ready to take action