Data deletion
This page explains how to have Twin Creek Media delete data that our internal tool, The Matrix, received from Facebook or Instagram.
Who this applies to
The Matrix is used only by Twin Creek Media staff. It reads performance data from Facebook Pages, Instagram business accounts and ad accounts that our clients have shared with TCM’s Meta Business account. Nobody signs in to The Matrix with Facebook, so there is no personal Facebook account data for us to delete. The data we hold is our clients’ business performance data (totals such as reach, clicks and spend).
How to request deletion
- Email thomas@twincreekmedia.com with the subject “Data deletion request”.
- Tell us the business name and the Facebook Page, Instagram account or ad account the request is about.
- We confirm the request with the person who manages that account for the business, then delete the data.
What happens next
- We delete the Meta data we hold for those accounts from The Matrix within 30 days and reply by email to confirm.
- Copies in our backups are removed as those backups expire, within a further 30 days.
- We also stop reading data from those accounts.
Stopping access yourself
You can remove The Matrix’s access straight away, without contacting us: in Meta Business Suite, go to Settings and remove Twin Creek Media’s access to your Page, Instagram account or ad account. After that, The Matrix cannot read any new data from them. To have data we already hold deleted, send the email above as well.
Questions
Email thomas@twincreekmedia.com or write to Twin Creek Media Inc., 204-1905 Baron Road, Kelowna, BC V1X 6W2, Canada.
For how we handle personal information more generally, see our privacy policy.