Opens in a new tab
Twin Creek Media

We Solve Marketing Challenges for Tourism Businesses

Helping tourism businesses reach travellers early, fill every season, and turn lookers into bookings.
book a discovery call

Free resource

Download your free tourism marketing funnel guide

See exactly where your funnel leaks, and what to fix first. Real data, real priorities, no fluff.
Download the guide (PDF, 4 pages)

Common challenges

Does this sound familiar?

These are the most common marketing problems we hear from tourism businesses. We’ve got a proven fix for every one of them.
1 / 8
Most companies don’t have just one issue. Funnel problems tend to stack together over time, which is why random tactics rarely solve the bigger problem.

See where your funnel leaks, and what to fix first

Based on a real tourism client’s annual numbers.
  1. 3,534,624impressions of all ads
  2. 82,440website visitors
  3. 2,200web forms, calls, emails
  4. 1,561bookings
  5. $4,947,000total booking revenue
  1. Brand awareness
  2. Website visitors
  3. Inquiries
  4. Bookings
  5. Actual revenue

41x ROI

  • Travellers are researching months (even years) in advance. Are they finding you?
  • Peak seasons are inevitable, but your funnel works 365 days a year. Consistency beats random bursts.
  • Think way beyond the brochure of the old days. Your website should behave like a booking agent and help manage key parts of your operations.

The 3 Paddle System

Map your journey. Make what’s missing. Move the needle.

Every client follows the same proven process, while we customize the specifics for maximum impact.
Map4–6 weeks
Make8–16 weeks
MoveMonthly, ongoing
Growth happens when you put more paddles in the water. At Twin Creek, it’s not just our 3 Paddle System that gets results, but the fact that our whole team is in the boat and ready to add momentum to your business. The combination is so powerful, gaining back time for owners and directors, while adding serious new revenue.
— James Shaw, CEO / Cofounder,Twin Creek Media

Proof, not promises

Tourism businesses trust Twin Creek’s 3 Paddle System.

Every client below started the same way this page did: a real gap, a real plan, and another paddle pulling in the same direction.

Client success story · Tourism

Northern Escape Heli-Skiing

International campaigns put a remote heli-ski operation in front of serious skiers in more than 50 countries.
Read the full case study
400%More website visitors
50+Countries reached
19xMarketing ROI
Twin Creek Media takes care of everything for us, from social media management to Google ads and marketing. They brought it all together under one roof, in one budget, in one place, and it just makes my life much easier.

John Forrest, President, Northern Escape Heli-Skiing

Tourism businesses we’ve helped grow

Northern Escape Heli-Skiing

International campaigns put a remote heli-ski operation in front of serious skiers in more than 50 countries.
400%More website visitors
50+Countries reached
19xMarketing ROI

Apple Race Series

Reigniting a Kelowna Icon: Apple Race Series 2025 Delivers Record Registrations and Historic Female Participation
263%Triathlon registration surge
157%Run weekend growth
1.36MImpressions across social media

Kelowna Downtown Marina

It's not about renting boats; we're selling experiences - marketing Downtown Marina is about sunshine, water, and great friends.
500,000+Brand impressions
10,000sWebsite visitors
30xOnline revenue ROI

Braemar Group

Revamped hotel websites coupled with new advertising strategies boost occupancy numbers while sharing less revenue with a middleman.
20%More web visitors
5x - 12xonline booking ROI

We’re not an agency, we’re a growth partner.
There’s a difference!

A hockey jersey with the Twin Creek fish on it

Exclusivity

It starts day 1. We don’t work with your competitors.
Read more

We work for you, not your competitors. No, really. In an ongoing monthly partnership, we put on your team’s jersey. It’s like a hockey game. How can we play for your team and simultaneously play on another team? Impossible. Yet it happens all the time at marketing companies.

Not at Twin Creek though. We work with one company, per industry, per area. Our exclusivity to you means we can take the very best strategies we’ve learned and proven for a similar company (in a different city) and apply it to you. No conflict of interest – just 100% commitment to your organization in your region.

A balance scale weighing one person against a team

Efficiency

A complete marketing team for the cost of a single employee.
Read more

Think about what it takes to build a marketing department in-house. It’s a team of people who cost $100,000+ per month. Alternatively, you run ragged managing multiple contractors and end up with more chaos than you started with.

With Twin Creek, you get the whole bench. Our core team of 12 covers strategy, design, web, SEO, ads and content, and we bring in our extended network when a project calls for it. You invest roughly what one or two good hires would cost, and you skip the recruiting, the onboarding and the turnover. 

A compass rose

Expertise

Deep industry experience and proven growth systems for amazing ROI.
Read more

Twenty-plus years teaches you a few things. Mostly, it teaches you what works in a specific industry and what just burns budget. We’ve built marketing for manufacturers, law firms, health clinics, garden centres, tourism operators, retail brands, and non-profits. Each one has its own buyers, its own seasons and its own way of making a decision.

That experience becomes growth systems we’ve tested and refined, so you’re not funding our learning curve. The approach stays the same in every industry: Map > Make > Move, but the journey is uniquely yours.

An open book under a magnifying glass

Transparency

Open book budgeting, no ad commissions or media markups, no secrets. Just like an internal team.
Read more

You should know where every marketing dollar goes. Sounds obvious, yet plenty of agencies take a cut of your ad spend, mark up the media they buy for you, and call it a service fee. That’s money that could be finding you customers.

We work differently. Your budget is open book: you see what we spend, where we spend it and what it brought back. No commissions on ads, no media markups, no fine print. Every dollar you put toward advertising goes to advertising. It’s the same visibility you’d expect from an internal team, because that’s exactly how we work with you.

A calendar with an open padlock on it

Flexibility

No locked-in annual contracts. No fixed retainers. We plan for long-term success but also adapt to change.
Read more

Your relationship with your marketing partner shouldn’t feel like a mortgage. Business is fluid. Things change. You need a marketing partner who can adjust with you, not hold you to a contract you signed when things looked different.

So we don’t lock you into annual contracts or fixed retainers. Ramp up for a busy season, pull back when you need to, put more behind what’s working. We’d rather earn your business every month. Our average client relationship runs 4.7 years, which tells you how that tends to go.

A range of mountain peaks

Results

Our team is driven by results. Our detailed reports reveal the best and worst. There’s nowhere to hide, so let’s generate 10x, 20x, 100x your marketing investment.
Read more

We like numbers. Especially the honest ones. Every client gets detailed reports that show what’s working, what isn’t and what we’re changing because of it. The best results and the worst ones sit side by side. There’s nowhere to hide, and we wouldn’t want there to be.

We even have a Data Analyst on staff, a role usually reserved for enterprise-level companies. Our goal is 10x, 20x, even 100x your marketing investment, and your reports will show exactly how close we’re getting.

Send us a message

Fill out the form and we’ll be in touch within one business day. No spam, no pressure.

No pushy sales calls. Just a real conversation.

Let’s talk about growing your business!

  • Plug in an instant marketing department
  • We’re exclusively on your team and don’t work with your competitors
  • No commission or markup on advertising
  • Local, national, and international expertise
  • 20+ years of experience and oodles of 5-star reviews

Know someone here?

See company directory
Call
1-250-762-4001
Mon-Fri, 9am to 5pm Pacific
Email
sales@twincreekmedia.com
We reply within one business day