Online Reputation& Reviews
People are talking about your business online. We help you manage, protect and grow your reputation, one review and listing at a time.
For better or worse, the internet is like high school
Online reviews, votes, comments, thumbs up, thumbs down… people are talking! Managing your online reputation is too important to ignore (or leave in the hands of high school internet trolls). Responding to both positive and negative online reviews and comments requires a consistent approach and calm keyboard fingers. We have the experience and tools to help.
This service is bundled with other items into a monthly marketing program.
How this service is structured
This service is typically bundled with other items into a monthly marketing program, giving you a fully managed, integrated advertising presence without piecemeal costs.
See our monthly programsOnline Reputation & Reviews gallery
You're in good company
Reputation basics
We have an arsenal of online reputation tools that can help manage, protect, and enhance your brand image on the digital landscape. Here are a few:
- Google Business Profile setup & full profile optimization
- Google review strategy
- Directory listings set up & updates to name, address, phone number
- Guest blogging opportunities
- Forum responses
- Third-party trust scores (such as online doctor listings or software review sites)
- Industry associations (awards, memberships, badges, certifications meaningful in your industry)
Footprints in wet sand
Your reputation is a digital footprint reflecting on every social post, review, listing, backlink, referral, and publication… but the internet is like wet sand. Over time, things fade, including your reputation. Management is an ongoing activity.
We ensure your brand’s online health by keeping a close watch on what’s being said about you on social networks. Yes, the good, the bad and the ugly.
We control the spread of negative reviews and promote positive testimonials to build your business’s reputation. We’ll help you join the conversation. Successful projects? Happy clients? We’ll help ask them for reviews, and do it regularly.
We churn out engaging and high-quality content that speaks volumes about your brand value with the help of pillar content.
Twin Creek only offers the best quality of work. They are personable, professional, and very positive. We've been at their Kelowna office several times, and all the staff is super friendly and fun to work with.
Client result
“Twin Creek was amazing. We were really happy with the work they did for us, really happy with how much they reached out to us. In the end, we had a really comprehensive package of marketing product.”
Richard D
Versatile Concrete
The 3 Paddle System
Map your journey. Make what’s missing. Move the needle.
Highlighted: what we recommend for Online Reputation & Reviews
Map
Map your journey.
Where are you now?
- Baseline Website Performance
- Competitive SWOT Analysis
- SEO/AI Search Audit
- Website Audit
- Polls & Surveys
Where do you want to be?
- Goal Setting: Vision
- Goal Setting: Financial
- Annual Budgeting
- Measurement Strategy
- Brand Positioning
- Customer Personas
How do we get there?
Make
Make what’s missing.
Move
Move the needle.
Growth happens when you put more paddles in the water. At Twin Creek, it’s not just our 3 Paddle System that gets results, but the fact that our whole team is in the boat and ready to add momentum to your business. The combination is so powerful, gaining back time for owners and directors, while adding serious new revenue.
Frequently asked questions
What does online reputation management include?
It covers Google Business Profile setup and optimization, a Google review strategy, directory listings, guest blogging, forum responses, third-party trust scores and industry associations. We also keep a close watch on what's being said about you on social networks.
How do you handle negative reviews?
We respond to both positive and negative reviews and comments with a consistent approach and calm keyboard fingers. We also control the spread of negative reviews while promoting your positive testimonials.
How do I get more reviews from happy clients?
After a successful project or a happy client, we help you ask for the review, and we do it regularly. A steady stream of recent reviews matters because online reputation fades over time, like footprints in wet sand.
Is this a standalone service?
It's bundled with other items into a monthly marketing program. That keeps reputation work ongoing rather than a one-time cleanup.