Let’s talk
about growing
your business.
Contact us for a free Discovery Session and let’s discuss your goals and how to achieve them.
Send us a message
Fill out the form and we’ll be in touch within one business day. No spam, no pressure.
Contact us
- Visit
- 204-1905 Baron Rd.
Kelowna, BC V1X 6W2
Canada (directions, opens in a new tab) - Studio visits by appointment
Here’s what happens next
From first contact to launch. Clear, fast, no surprises.
- A reply within one business day
- Your Discovery Session is free
- No pushy sales calls
Contact us
Call us or fill out the form above to start the conversation.
Discovery
We meet (Zoom or in person) to discuss your goals, timeline and budget.
Proposal
We prepare a detailed quote and meet to walk you through the game plan.
Go!
If we’re a good fit, it’s go time. Onboarding takes 1-2 weeks.
Frequently asked questions
Do I have to sign a long-term contract?
No. We work month-to-month. We keep clients through results, not fine print. The average TCM client stays 4-5 years.
Do you work with our competitors?
No. We’re on your team, not theirs. It’s one of our four operating principles: Twin Creek Media only works with one company per industry per area. We probably already have experience in your industry, plus a whole bunch of great ideas to share with you. We simply don’t share them with your direct competition.
Can you predict future performance and ROI?
Although there are no guarantees or crystal balls, we have a wide range of experience in many industries to draw from. During the early stages of Marketing Roadmaps, we’ll discuss revenue targets and marketing budgets.
We’ve seen real ROI of 0x up to 250x, which is such a large range that it’s not very helpful. Comparing your expectations to industry norms and similar companies, we should be able to predict a general range of future performance. The majority of clients are profitable between 5-10x ROI, meaning $1 invested results in $5-10 in revenue. We see 10x, 20x, 30x on a regular basis.
Our team is usually more cost-effective than trying to hire a bunch of employees to do the same thing. We also don’t mark up or charge commission on ads, which is often an argument against hiring a marketing agency.
What is the onboarding process like?
We know you don’t have time for long, exhaustive onboarding processes. We have a streamlined process to make onboarding fast, painless, and thorough.
Onboarding starts with a kickoff meeting, and we will get to know each other, review what assets you already have, and which online accounts are set up already. From there, we organize logins and centralize your secure passwords. You’ll love how organized we are, and hopefully, this is the last time you’ll need to herd cats.
The process is usually wrapped up in a week or two while we’re simultaneously working on your Marketing Roadmap or design project.
What happens to my existing ad campaigns?
There’s a handoff between whoever is managing your ads accounts now and our team. Through our baseline performance reporting, we’ll discover what’s working and what’s not.
Campaigns that are generating leads or sales will continue and be optimized. Other campaigns that are burning money will be paused. Evaluating ads that have strong ROI requires a robust measurement strategy, which is one of our agency’s strengths.
How long does it take before I see results?
During the first 4 weeks we can often identify some quick wins, such as tweaking social media ads, Google ads, or sending out an email blast. We’ve generated (or saved!) $10,000s early on.
After the Marketing Roadmap process is complete (4-6 weeks), the real results start ramping up, and you’ll see an increase across your entire marketing funnel. More eyes on your company, more website visitors, more inquiries, and $$$ revenue follows.
This is a marathon, not a sprint. But hey, we’re up for a run.
Company directory
Looking for someone in particular? Call 1-250-762-4001 and dial their extension, or reach them directly.
James Shaw
CEO, Founder
Thomas Berger
COO, Founder
Gene Bernier
Director of Growth
Erica Griffin
Account Director
Teresa Dawson
Account Director
Kasandra Martell
Account Director
Ariel Bouchard
Data Analyst
Shana Azeem
Social Media Manager
Alannah Baptista
Marketing Coordinator
Cody Misura
Technical Director
Colby Fulton
Creative Director
Kristina Blancher
Content Strategist



